Sales Coaching Program
Welcome to Haystack Executive’s Customer Coaching Program, where we’re dedicated to elevating the skills of your sales and customer service teams to new heights.
Our program is specifically designed to transform your staff into customer experience champions, enabling them to deliver unparalleled service that not only satisfies but delights your customers. By focusing on practical skills, emotional intelligence, and advanced communication strategies, we aim to enhance your team’s ability to connect with customers, solve problems effectively, and drive top-line results.
We’ve worked in senior leadership roles and run high performing sales teams across a variety of industries, so we know exactly what it takes to get the best out of sales people and the tools required to drive exceptional performance.
Partner with Haystack Executive to empower your staff with the tools and insights they need to turn every customer interaction into an opportunity for growth and lasting loyalty.
Example Day Program
Objective
To equip the sales team with advanced sales strategies, enhance customer service skills, and improve overall performance to drive sales and ensure customer satisfaction.
Date & Time
To equip the sales team with advanced sales strategies, enhance customer service skills, and improve overall performance to drive sales and ensure customer satisfaction.
Date & Time
To equip the sales team with advanced sales strategies, enhance customer service skills, and improve overall performance to drive sales and ensure customer satisfaction.
Duration
8 Hours (9:00 AM – 5:00 PM, with breaks included)
Session Agenda
9:00 AM – 9:15 AM: Welcome and Introduction
- Overview of the day’s objectives.
- Icebreaker activity to foster a comfortable learning environment.
9:15 AM – 10:45 AM: Advanced Selling Techniques
- Understanding the modern buyer.
- Crafting compelling value propositions.
- Consultative selling: Identifying and addressing customer needs.
10:45 AM – 11:00 AM: Morning Break
11:00 AM – 12:30 PM: Mastering the Sales Process
- Pipeline management strategies.
- Effective qualification: Spotting high-value opportunities.
- Closing techniques: From handling objections to sealing the deal.
12:30 PM – 1:30 PM: Lunch Break
1:30 PM – 3:00 PM: Enhancing Customer Experience
- Building rapport and trust with clients.
- Personalization in sales: Tailoring experiences for customer retention.
- Post-sale service: Turning satisfied customers into loyal advocates.
3:00 PM – 3:15 PM: Afternoon Break
3:15 PM – 4:45 PM: Leveraging Digital Tools and Social Selling
- Utilizing CRM systems for sales success.
- Social selling fundamentals: Using social media to engage and attract prospects.
- Email and content marketing techniques for sales professionals.
4:45 PM – 5:00 PM: Wrap-Up and Q&A
- Recap of key takeaways.
- Open floor for questions and discussions.
- Setting actionable goals and next steps for implementing learned strategies.
Materials Provided
Customised workbooks and reference materials.
Access to digital resources and tools for further learning.
Follow Up
One-on-one coaching sessions available upon request.
Access to an online forum for ongoing support and networking with peers.
This intensive day session is designed to not only impart knowledge but also to engage participants in practical exercises and real-world scenarios, ensuring they leave with the skills and confidence to elevate their sales performance immediately.